The company was founded in 2008. It is one of the leading food delivery and restaurant discovery platforms. It connects millions of users with restaurants, cloud kitchens, and delivery partners. Over the years, it has evolved from a restaurant listing platform into a full-stack food tech company offering services such as online ordering, table reservations, and quick commerce with its dark store network.
The company is one of the fastest-growing businesses in the food delivery and dark store space. The company onboards thousands of riders and restaurants. However, the company was facing many challenges in onboarding restaurants and riders.
Challenges Faced by the Leading Food Delivery Company
The company was facing many challenges, such as:
- Restaurant and Dark Store Compliance
Ensuring that every partner has a valid Food Safety and Standards Authority of India (FSSAI) license becomes difficult. Manual verification and the presence of fake licenses are time-consuming and lead to compliance issues.
- Rider Onboarding Delays
The company has experienced delays in onboarding delivery partners due to manual verification of identity documents such as PAN, Aadhaar, and bank account details.
- Identity Theft and Fake Documents
Many drivers and restaurants submit fake documents that increase the risk of non-compliance. Any discrepancies or fraud damage the brand’s reputation.
Solution Offered to the Leading Food Delivery Company
To solve these challenges, the leading food delivery company integrated the following APIs:
Our FSSAI License Verification API enables quick verification of FSSAI licenses and helps identify fake ones. It ensures that only compliant businesses are onboarded and listed on the platform.
PAN Verification API automates the verification process for delivery partners. It ensures identity authenticity and reduces the risk of duplicate or fake identities.
Aadhaar Verification API streamlines the identity verification process and makes the onboarding process faster.
Our Bank Verification API helps verify rider bank details instantly. It ensures accurate payouts and reduces transaction failures.
Outcomes After Integration of APIs
The company has seen significant improvement in operations after the integration of the APIs:
- 70% Faster Rider Onboarding
The API adds automation to the verification process and reduces onboarding time. It allows companies to onboard riders faster compared to the previous process.
- 100% Verified Restaurant Network
All restaurant and dark store partners were verified before onboarding. It ensures compliance with food safety regulations.
- Reduction in Payment Failures
Our Bank Verification APIs ensure accurate verification of account details. It reduces payout errors and operational friction.
- Fraud Prevention
APIs identify fake identities and invalid documents. It reduces the risk of onboarding fraudulent riders or businesses.
Conclusion
Whether it’s hiring a rider or onboarding a new restaurant, verifying each is essential. As the company grows and scales, the manual process is unable to handle the large volume of verifications. Any verification error can result in hiring fraudulent individuals or onboarding non-compliant restaurants. Surepass offered the right solution to the business, including FSSAI License Verification API, PAN Verification API, Aadhaar Verification API, and Bank Verification API. After the integration of APIs, the verification process has been streamlined.
