Banks, NBFCs, and insurers must follow Pre-Issuance Verification (PIV) before issuing credit cards. Banks and insurers must contact the customer directly through a call, SMS, or email to obtain consent. They can’t issue a card or policy without obtaining clear and direct consent. Surepass offers an all-in-one solution for pre-issuance verification to conduct checks through video calls in real time. It stops misselling, helps protect customers, and avoids legal issues.

Key Benefits

• RBI and IRDAI Compliant.
• Work even in low bandwidth.
• 100% Secure and Accurate.
• Real Time Face Match.
• Real Time Consent Recording with Audit Trail.
• Geo Tagging and Timestamp Support.
• Eliminate the need for Manual intervention.
• Full Report download with video and session data.

How does it work?

• Call Initiation: The Agent will send the call link to the customer. The customer will join the call via this link.
• Verification: Face match and liveness detection will be used to verify the customer.
• Obtaining Consent: The Customer will give consent after verifying the policy information.
• Get Report: After successful completion, you can download the PIVC report

Use Cases

• Insurance Providers: Insurance Providers can use the Video PIVC solution to verify the customer and consent before issuing a policy. It helps them stay compliant with guidelines and avoid legal issues.
• Banks and NBFCs: Banks and NBFCs can integrate this solution into their workflow to verify and get customer consent before issuing credit cards.