Surepas offered VCIP, A perfect solution for video-based customer verification. It is equipped with features like geo-tagging, facial recognition, and document verification, that ensure accuracy verification. Its ability to work on low bandwidth makes it suitable for remote verification to increase reach in various locations.

How V-CIP Works?

Here is the step-by-step brief of the whole V-CIP process,

Step 1: The customer is invited to initiate the Video Based Customer Identification Process (V-CIP) via an email link

Step 2: The customer agrees to the terms and conditions and completes a quick prerequisite Check.

Step 3: The customer is redirected to a queue page and waits for an agent to connect for the live session.

Step 4: The agent captures the face image and verifies it with face recognition technology.

Step 5: The agent performs real-time Document Verification, captures Digital Signatures, and conducts a Q&A session for additional validation.

Step 6: The agent accepts or rejects the V KYC as per the customer verification process.

Features

Surepass VCIP solution is equipped with all essential features required for successful Video based identification.

• Live Location: This feature allows the agent to verify the customer’s real-time geographical location during the video call.

• Concurrent Audit: This helps the auditor monitor the ongoing verification process.

• Deep Fake Detection: Detects and prevents identity fraud. This solution is equipped with advanced AI algorithms to identify fake videos or fraudulent attempts.

• End-to-End Encryption: All the data shared during the verification process are end-to-end encrypted which ensures no unauthorized access.

• Call Scheduling: This solution gives the option to users to reschedule the meeting, if they are unable to join at the scheduled time.

• 24/7 Customer Support: Surepass dedicated support team is always available to solve issues during the verification process.

• Bandwidth Optimization: This solution is designed to operate efficiently even on low internet speed.

Use Cases

Banking and Financial Services

It helps in secure remote verification of customers during account opening, loan approval, and KYC updation. It will reduce the need of in-person verification and manual paperwork and increase customer reach in various locations.

Insurance Sector

It simplifies the policy issuance and claim process by verifying customers through video calls.

E-Commerce and Online Service

E-commerce platforms can use this Solution to verify customers for high-value transactions and seller registration.