Call-based communication increases the chances of converting a potential lead into a customer, as well as acquiring, onboarding, supporting, and even collection. However, handling large volumes of calls and manual follow-ups results in missed leads.
To solve this issue, Surepass has introduced SureVoice – an agentic AI voice agent platform developed to transform business calling from simple conversation into intelligent, action-oriented workflows.
Moving Beyond Traditional Voice Automation
Traditional IVR and scripted calling systems work according to predefined paths. But in real-time conversation, customers are less predictable: customers interrupt, switch languages, ask unexpected questions, change their intent, or need an action completed.
SureVoice is designed for such unpredictable situations. Its AI Voice agents understand their conversational context, handle interruptions, adapt to customer responses, and move interactions toward defined business outcomes. Businesses can create agents using a simple description or select built agents for sales, customer support, collection, and more.
From Conversation to Business Action – SureVoice
SureVoice is developed on a simple principle: a customer conversation should not end with recording. It should result in an action. This Agentic Voice agent platform connects voice interaction with business workflows and systems. That allows agents to retrieve information, update records, schedule callbacks, trigger workflows, and route conversations when human intervention is needed.
Whether it’s inbound and outbound calling, SureVoice is your reliable solution to manage bulk campaigns, contact ingestion, retry policies, calling windows, dialing rules, and real-time call operations from a unified platform.
Key Highlights
- AI-Powered Voice Conversations: Enable natural, real-time conversations with barge-in support and sub-300ms latency.
- Multilingual Conversations: Support conversations in multiple languages with natural language switching.
- Build Agents from Prompts: Create voice agents with simple prompts or visual workflows for complex journeys.
- Agentic Tools & Integrations: Connect agents with CRM, LOS, LMS, payment systems, APIs, and other enterprise tools.
- Call Evaluation: Automatically evaluate and score calls based on quality and compliance criteria.
- Enterprise Controls: Manage calls with PII masking, encrypted recordings, role-based access, audit logs, and configurable call limits.
Pre-Build AI Agents for Every Customer Journey
SureVoice offers pre-built AI agents for common workflows, including:
- Sales & Lead Agent: Qualify leads, understand their needs, and guide them through the sales journey.
- Collection Agent: Follow up on outstanding payments and guide conversations toward payment, promise-to-pay, or dispute outcomes.
- Customer Support Agent: Understand issues and move interactions toward resolution, ticket creation, or human handoff.
- Onboarding & KYC Agent: Follow up on pending steps and identify onboarding drop-offs.
- Renewals Agent: Engage customers about upcoming renewals and planned follow-ups.
- Meeting Scheduling Agent: Book, reschedule, cancel, and confirm appointments.
A New Chapter in Intelligent Customer Operations
By introducing SureVoice, Surepass is expanding its product suite from digital workflows to intelligent customer conversation. Combining conversational AI, multilingual voice, agentic workflows, integrations, analytics, and compliance controls, Surepass offers an all-in solution for the business.
Automate your KYC Process & Reduce Fraud!
We have helped 3000+ companies in reducing Fraud by 95%
