This is India’s leading digital payment platform. This company serves millions of users across the country. From wallet payment and bill settlements to banking and investments. This company has become an essential part of India’s digital economy.
However, it has faced critical challenges in customer verification and compliance. Manual Aadhaar, PAN, and Bank Account verification is time-consuming. Especially when the company has to tackle multiple users at the same time. To solve these issues company needed an automated solution like Aadhaar, PAN, Aadhaar-bank linkage, and mobile verification checks to improve security, speed, and customer experience.
Challenges
These are the main challenges the company was facing:
- Delayed Customer Identity Verification: Manual Aadhaar and PAN verification consume so much time. It slowed down wallet activation and KYC completion.
- Fraud Risks in Transactions: It lacks proper Aadhaar bank linkage verification, creating a risk of fake or unauthorized bank accounts.
- Identity Theft: This system was unable to detect fake and stolen identities.
Solution
After understanding the leading digital payment platform, we offered several solutions:
- Automated Identity Checks: The system verified user details instantly, so onboarding became quick and smooth without delays.
- Faster Document Verification: The API adds automation along with batch processing to the verification, enhancing the efficiency of document verification.
- Mobile Authentication: Integration of the right solution makes the mobile number verification instant.
- Compliance Made Simple: The automated system reduced human errors, created an easy audit trail. It helps the company follow the necessary guidelines.
Outcomes
These are the results and benefits the company has seen after the integration of the right solutions:
- 90% Faster Customer Onboarding: APIs add automation to Aadhaar and PAN Verification, which reduces the time required for KYC checks. Customers who previously waited for days for manual verification could now complete onboarding in just a few minutes. It helps users to start using the leading digital payment platform and financial services instantly.
- Enhanced Security and Fraud Prevention: It automates the Aadhaar-bank linkage checks. It helps prevent the registration of fake or unauthorized bank accounts. PAN verification confirms that the customer identities matched government records. It reduces the chance of identity fraud.
- Improved Customer Experience: Customers get benefits from instant wallet activation, faster refunds, and error-free payouts. Secure mobile verification builds users’ trust and prevents misuse.
- Strengthened Regulatory Compliance: The automated system minimized human error. It allows you to check each step; in simple words, the whole process is auditable. It helps meet the RBI’s strict KYC regulations.
Conclusion
After integrating the Surepass APIs, the leading digital payment platform has seen significant improvement in customer onboarding and compliance processes. The automation reduced manual errors, fraud risks, and regulatory compliance.
Apart from these APIs, Surepass offers many other APIs and payment solutions that simplify business operations. It offers a comprehensive suite of APIs for Banking, Finance, E-commerce, and many other solutions. If you are also dealing with operational inefficiency and a complex verification workflow, Surepass is what you need.
