In-person verification consumes so much time and does not fulfill the digital remote onboarding needs of customers. Surepass offers the right solution that has all the required features.

Dual Mode Flexibility

• Operate in Both:

• • Assisted Mode: Agent Involved, guided verification for regulated entities.
  • Unassisted Mode: Fully automated and paperless onboarding.
• Complies with RBI Guidelines and Audit Ready: PCVC is designed to follow all the VCIP guidelines. Every session is securely recorded, timestamped, and stored with full traceability for compliance, audits, and internal review.
• Fast and Fair Queue System: It eliminates the long wait times. PCVC connects users to agents in under 5 seconds. It balances queues instantly for a smooth customer experience.
• Geo-Fencing and VPN Detection: Confirms that users are located within India and not using VPNs or spoofing solutions. It reduces the risk of fraud.
• Dynamic Questionnaires: Customizable, rule-based question flows help agents verify customer authenticity via real-time cross verification and behavioural checks.
• Comprehensive Reporting and Analytics: Download session logs, PDFs, MIS Reports, and billing ledger summaries. It makes compliance documentation simple.
• Retry and Fallback Logic: Anytime switch feature between the assisted and non-assisted Video KYC.

Applications

• Banks and NBFCs: Accelerate digital account opening and loan onboarding with paperless KYC verification.
• Fintech Platforms: Fintech platforms can use this solution to simplify wallet activation and user verification through real-time automated video sessions.
• Insurance Companies: Insurance companies can integrate this solution into their workflow for remote policy issuance and customer verification.