A leading payment gateway platform in India serves millions of merchants and customers. It relies on video-based customer onboarding. As a part of the verification process, customers need to show documents like PAN and Aadhaar during live video sessions.
These sessions were recorded for compliance and audit purposes. However, verification guidelines are becoming stricter. Aadhaar use is restricted; it can’t be displayed or stored without proper masking.
During the audit, the company received notification that unmasked Aadhaar details were being captured in the Video Sessions.
Challenge
The notification has raised many challenges for the leading payment gateway:
- Compliance Risk: Improper handling of sensitive information can result in penalties and compliance issues.
- Data Exposure: Sensitive customer information is visible in thousands of stored video recordings.
- Operational Work Burden: Manually masking Aadhaar in each video is impractical for completing large numbers of videos.
The organization was in need of an automated solution that could mask the Aadhaar of the video season.
Offered Solution for Video Aadhaar Masking Process
To solve these issues, Surepass offers the Video Aadhaar Masking Solution:
- AI-Based Aadhaar Detection: It automatically identifies the Aadhaar card and sensitive data present in the video frames.
- Bulk Processing: This solution is designed to efficiently mask Aadhaar data across large volumes of video records.
- Easy to Integrate: It smoothly integrates with the platforms and streamlines the operations.
Results After Implementation
After the implementation of the Video Aadhaar Masking solution, the payment gateway has seen significant results:
- Regulatory Compliance Issue Resolved: Aadhaar Video Masking solution has helped companies maintain clean records with masked Aadhaar. It has resolved compliance issues.
- 90% Reduction in Manual Process: It automatically masks Aadhaar details. This has reduced the manual review and editing.
- Enhance Data Privacy: Masked information reduces the risk of data breaches and improves data privacy.
- Audit Ready System: It helps prepare the platform for future audits and compliance checks.
Before vs After Implementation
Here’s how the process improved before the integration of the masking solution and after integration:
Before
- Unmasked Aadhaar visible in recorded Videos.
- High compliance risk and audit pressure.
- Heavy manual workload for video review.
- No control over sensitive data exposure.
After
- Fully masked Aadhaar Data across all the video records.
- Automated processing with minimal manual effort.
- Real-time masking reduces further compliance or audit issues.
Conclusion
With stricter regulations, the business needs to follow all compliance guidelines. Any mistake can lead to legal issues. The same occurs with the leading payment gateway platform, where the use of Aadhaar in video sessions results in audit issues. It got a notification from the authorities. Surepass helped the company overcome and easily solve this issue with the Video Aadhaar Masking solution. This solution has helped the company efficiently mask the sensitive information from the pre-recorded session.
After the payment gateway, any business that conduct video based verification process should use a proper solution for Aadhaar masking. It helps you avoid authorities’ notices as well as legal issues.
