Surepass Video PD solution streamlines video-based discussions with customers. It offers personalized solutions for remote discussions with useful features like Dynamic customer routing and allocation, one-on-one discussion, accurate geo-tagging, real-time media capture, and more.

How does it work?

Step 1: The agent will schedule a meeting with the customer.

Step 2: Invitations will be sent to the customer via email and SMS. The customer will initiate the discussion by clicking on the link.

Step 3: During the video call, the agent will use face match and Live detection features for verification.

Step 4: The agent will ask for documents and questions and finalize the status.

Use Cases

Account Opening: Banks can use this solution for remote customer verification during the account opening process.

Loan Processing: Financial institutions can use this solution to verify loan applicants remotely. It will eliminate the need for in-person verification and simplify the loan approval process.

Employee Verification: Recruiters can use this solution to verify employee details and background during the online interview.