The leading insurance provider in India offers various general insurance, including health, vehicle, travel, and home insurance. With a strong commitment to innovation and customer-centric solutions. It uses online platforms to enhance service delivery and user experience. The organization focuses on risk management, claim efficiency, and protection for individuals and businesses. A vast distribution network and robust partnerships, it continues to strengthen its presence across urban and rural markets.
The client wants to verify multiple documents and identities. It includes vehicle details, owner information, and business credentials. However, the manual documentation, like RC details, checking for pending challans, and confirming mobile ownership, made the process time-consuming and error-prone. It makes a smooth flow across these checkpoints, which is crucial for customer experience and regulatory compliance.
Challenges faced by the Insurance Provider
The insurer is one of India’s leading insurance providers, and encountered several hurdles in its vehicle policy onboarding workflow.
- Manual RC Data Collection: Customers or agents have to submit vehicle data manually. It increases the chances of human error or mismatched records.
- Contact Ownership Uncertainty: There was no reliable way to confirm if the mobile number provided belonged to the RC holder.
- Lengthy Identity Checks: Verify customer identity through the physical KYC processes was slow and caused customer fatigue.
- Lack of insight into New Registration: The insurer struggled to track fresh vehicle registrations and impact new policy issuance.
Solution Offered: Verified, Fast, and Frictionless
Surepass solves these challenges by integrating multiple APIs into the insurer’s onboarding flow.
- Instant RC Verification
APIs like RC to Mobile and RC Status instantly confirm vehicle details without the need for physical documentation.
- Simplified Identity Verification
The Identity verification API offered a secure and paperless method to verify user identity in seconds. It eliminates long waits.
- Verified Contact Linking
The Mobile verification feature helps verify whether the contact number truly belongs to the RC owner.
Outcomes Delivered
- Reduction in Onboarding Time
After the integration of the API in the leading insurance provider’s workflow, the process that previously took hours is now completed in seconds due to automated checks.
- Higher Accuracy and Fraud Prevention
The API detects fake and tampered documents and IDs. It reduces the risk of fraud and verification errors.
- Lower Drop-Off Rates
With instant feedback and no manual uploads, user abandonment during onboarding dropped significantly.
- Scalable for High Volume Use Cases
Bulk search APIs helped the company scale efficiently. The company can verify multiple policies in seconds.
Conclusion
By integrating Surepass APIs into their vehicle insurance onboarding process, the leading insurance provider has seen a new level of speed, precision, and user satisfaction. The move from manual to automated verification helps in optimising large-scale operations. It offers customers a seamless experience.
This case shows how automation is no longer optional in insurance. Whether you are dealing with RCs, mobile numbers, or business identity. Surepass provides you with the right set of solutions to verify smartly, securely, and at scale.
Whether you are in Fintech, an Insurance Provider, or an E-commerce platform, Surepass has a set of solutions that streamline operation and verification workflows.
