Introduction

xpectations and how to succeed for both you and your customers. Understanding your expectations for exchanging electronic data about items, inventory, orders, shipments, invoices, and other items is part of this. Standardizing business processes and data exchanges across your supplier community is made possible by a consistent and rigorous supplier onboarding methodology.

Problem faced by our client

Our Client, one of India’s leading online travel companies, was looking to simplify and strengthen its vendor onboarding system. Our client services range from the flight, bus, and car rental to hotel and resort bookings that provide best-in-class accommodation. Also, the onboard 1000s of vendors every month for different services. Since it is an entirely online firm, the other service providers are the ground contact of customers. Now, to maintain the excellent reputation built by the company over the years and provide the customers with quality services, it is necessary to onboard verified vendors who do not engage in improper and fraudulent activities.

Solution provided

We provided the more innovative solution, i.e., digital KYC. With our Aadhaar and PAN verification API, vendor onboarding has become seamless for our Client. Our API verifies the identity and bank accounts related to the vendor, and we also provide them with a criminal record check via police verification.
It is imperative to the Client to onboard good service providers and authentic vendors so that the customers do not face any difficulty and the user base grows. Also, it was essential to save the vendors from lengthy and resource-consuming background verification checks.
Services offered by us to the Client:

• Identity verification of the Vendors
• Criminal records check.
• Bank account verification to check if the account is legit and the customer’s and our Client’s money are going to the right person.
• PAN verification to check the bank account owner.
• Address verification.

How do we do it?

We built a system where our APIs combined with OCR and video KYC onboarded the vendors successfully while verifying their identities. The OCR and video KYC matched the person’s face with the provided photos and documents in real-time. Bank account verification was done and then compared the name with PAN card numbers to ensure that the money was transferred to the concerned person only and not transferred to a scam account.

We also performed the criminal records and other background checks to ensure that our Client was partnering up with genuine vendors only. Also, this digital process reduced the manual effort of verifying a person. Thus, reducing operation costs for our Client and proving to be an efficient service for the vendor to get verified without lengthy procedures, thereby reducing vendor onboarding time. Now, they could add more vendors in a lesser time frame.

With our APIs, you have to input the ID number, say PAN number or Aadhaar number in this case, into the system, and it will give you results in an instant. We check the inputs through the government as well as the public database. So, the chances of error are almost equivalent to zero. Our APIs extract data like name, age, d.o.b, address, photo, mobile number, and gender for ID verification. All this process is spontaneous. We won’t keep you waiting for the results.

Outcome

We fastened the vendor onboarding process with less space for manual errors. Now, our Client provides more services at lesser operational costs with authentic vendors.