In the fast-paced field of last-mile logistics and delivery, speed and precision are crucial. One of the leading delivery platforms within the UAE recognized for its vast distribution network and increasing market share faced a major problem in driver onboarding.
With increasing demands for timely delivery, the platform required an efficient and secure method to get verified drivers onto the platform without compromising compliance or service quality. The traditional method of verification is slow and error-prone. It also required a lot of resources. This was causing delays in the onboarding process and limiting the expansion of services.
To address these pain points, the platform partnered with Surepass, aiming to streamline the entire onboarding workflow. By integrating Surepass’s suite of KYC APIs and address verification APIs, they created an automated verification framework that could handle large volumes of onboarding requests in real-time.
Challenges Before Surepass
Before the integration, onboarding was largely manual. Drivers were required to upload several documents that were later checked by the internal team – a process that can take many days. Document submission errors and mismatches in addresses were frequent and caused further delays. In addition, manual checks required additional workers as well as coordination, which increases the operational cost.
The firm recognized that it needed an efficient, secure system that would speed up onboarding and maintain high standards of verification.
Solution Implemented
Surepass provided a range of authentication APIs, specifically designed to meet the needs of the platform. With automated identity and address verification, APIs have removed the time-consuming manual checks and reduced the need for physical review of documents. The seamless integration of the APIs enables drivers to finish their verification in a few seconds.
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Results Achieved
After the integration of APIs, the platform experienced a massive increase in efficiency. The onboarding time decreased by 50%, which helps the company to grow faster, meet the delivery SLAs better.
The shorter time for onboarding was also a factor in enhancing the candidates’ experience. This ultimately led to greater completion rates of the process. Drivers were activated more quickly, increasing delivery coverage and lessening the last-minute shortage of drivers.
Conclusion
With Surepass APIs, the most popular UAE delivery service has transformed the process of boarding drivers. The once-complex and lengthy process became an efficient and automated process. The reduction of 50% of time spent on onboarding did not just bring operational benefits; it helped the company compete effectively in a high-speed market that is geared toward customer satisfaction.
Surepass will continue to assist the platform’s mission to provide faster, more secure, and efficient logistics throughout the UAE.
Automate your KYC Process & reduce Fraud!
We have helped 200+ companies in reducing Fraud by 95%
