Introduction

India’s biggest growing Quick commerce company provides groceries and household essentials within 10 minutes. This company works on a local on-demand delivery model, aiming to provide a variety of products in one place It was founded in 2013 but rebranded with another name in 2021. It operates dark stores for faster delivery. A dark store helps beat the on-demand delivery competition.  This company offers a wide variety of products including groceries, dairy products, bakery items, packaged food items, beverages, cleaning supplies, personal care items, and many more.
challenges faced

Challenges

The biggest quick commerce company faced theft cases in the dark stores resulting in losses. These cases have been raised due to the need for proper identity verification. Any fraudulent or unauthorized person was getting entry into the Darkstore. To reduce the theft in the darkstore this quick commerce company needed a comprehensive solution for identity verification. Here Surepass team understands the concerns of the clients and offers customized solutions.

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Solutions Offered By Surepass

Surepass offers multiple solutions to the company to check the legitimacy of the individual before allowing entry into the dark store. These Solutions are:

 

The Aadhaar verification API helps check the person’s legitimacy by thorough verification of the Aadhaar details. It will ensure that only authorized people can access the dark store.

 

By verifying the PAN number of individuals, the verification team can confirm the identity of employees and confirm if the visitors are authentic. 

 

The API helps verify the bank account details of employees. It will ensure that payments and transactions are linked to legitimate accounts.

 

It ensures that the person is physically present and engaged with the system, and enhances security by monitoring user actions.

Positive Outcomes

Outcomes After Integration Of Solutions

  • 40% reduction in Fraud: After the implementation of API, the company saw a 40% theft reduction in the Dark Store.
  • Operational Efficiency: With reduced theft incidents the company can now focus on customer satisfaction and operations. Integrating our APIs has reduced the time and expenses spent on tackling fraud and inaccurate verification. The APIs added automation to the verification process leading to operational efficiencies.
  • Enhanced  Identity Verification: Implementing Surepass APIs offered a multi-layered verification process through KYC. Dark stores can now trust the individual’s identity, reducing the risk associated with unauthorized access.

 

Conclusion

Surepass has successfully reduced the security challenges of the biggest growing quick commerce company by implementing a comprehensive set of APIs. The combination of Aadhaar Verification, PAN Verification, Bank Account Verification, and Liveness check API contributed to a significant reduction in fraud and enhanced the overall security of Dark stores. Soon after the implementation of APIs, the biggest quick commerce company saw a 40% reduction in theft cases. Now only the verified and authentic can get access to the dark store.

Automate your KYC Process & reduce Fraud!

We have helped 200+ companies in reducing Fraud by 95%

Book a demo to learn more