India’s largest quick commerce platform faced challenges in onboarding delivery riders efficiently and securely. The manual verification of the rider’s IDs and other details was a time-consuming process. This was leading to delays in the rider’s hiring process. To solve this issue, the platform used a Surepass customized solution that includes Document OCR, ID Verification, and Digital KYC in their onboarding process. This case study explains how Surepass APIs streamlined the onboarding process reducing time and increasing accuracy.
Client Background
Industry: Quick Commerce
Objective: To speed up and secure the onboarding process for delivery riders.
About the Company
This Quick commerce platform was founded in the Year 2013, its headquarters is located in Gurugram. It provides its service in more than 30 cities of India. It delivers essential commodities in 10 minutes to the doorstep of the customer. In the year 2022, this company was acquired by the leading food delivery app because this company was facing huge losses during FY2022 and FY 2023. Currently, It is everyone’s favourite platform and reduces the physical buying stress of people, especially in the working sector. Now this Quick Commerce platform is reaching new heights in e-commerce with its innovative ideas and expansion strategies.
Challenges Faced By Quick Commerce Platform
The quick commerce platform has to deliver lakhs of orders daily and needs a large number of riders to meet customer needs. However, the manual verification process in the new rider onboarding and verifying was inaccurate and prone to errors. This issue was causing delays in hiring the new riders affecting delivery and customer satisfaction.
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Effective Solution Offered By Surepass
- Document OCR API: Our document OCR API automates the extraction of the information from the document submitted by the rider.
- ID Verification API: Surepass ID verification suit offers all kinds of ID verification APIs like Aadhaar verification, DL verification, PAN Card Verification API and many others.
- Digital KYC API: Our Digital KYC API provide comprehensive background checks and KYC compliance instantly.
Outcomes After Integration of APIs
After the successful implementation of the API in the onboarding process of the quick commerce platform, it gets the following benefits.
- 70% faster Onboarding: After the successful integration of the APIs the team achieved high efficiency in the verification process with automation and instant results.
- Provides 100% Accuracy: Document OCR API extract the data from the documents and eliminates the manual errors. On the other hand ID verification API provides data from authentic government databases that ensure 100% accuracy in verification.
- Increased Security: Real-time ID verification and KYC compliance give surety that only verified riders will be onboarded. It will reduce the risk of identity fraud.
Conclusion
By integrating the Surepass APIs in the onboarding process of the quick commerce platform, the platform achieved high efficiency, accuracy and security in the rider’s onboarding process. It streamlined the rider’s hiring process. Now, with quick onboarding and fast hiring of riders, it can deliver commodities to the customer quickly with more manpower and improve customer satisfaction.
Sanidhya Arora
Sanidhya is a dynamic individual with a passion for Marketing/Branding. With 1.8 years of experience, He has demonstrated expertise in SEO and social media handling. He is known for dedication towards his work, and his dedication and commitment have led to successful outcomes. A lifelong learner, he continues to expand his knowledge and skills to stay at the forefront of Marketing industry. Sanidhya is driven by a strong desire to make a positive impact.
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